Data protection

PRIVACY POLICY
12DRIVE Bike Sharing | Planquadrat Software-Integration GmbH
Last updated: June 2026
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1. Controller
Planquadrat Software-Integration GmbH
Weißenfelser Str. 67, D-04229 Leipzig
GermanyPhone: +49 (0) 341 / 9260 1832
Email: privacy@planquadrat-software.de

2. Overview
We take the protection of your personal data very seriously. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have. All processing is carried out in accordance with the EU General Data Protection Regulation (GDPR).

3. Collection and Processing of Personal Data
3.1 When Visiting Our Website
When you visit our website, the web server automatically stores the following data in server log files:- IP address of the requesting device
- Date and time of the request
- Browser type and version
- Operating system used
- URL of the page accessed and referrer URL
- Data volume transferred and HTTP status codeLegal basis: Art. 6(1)(f) GDPR (legitimate interest in the technically error-free presentation and security of the website).
Retention period: Log files are deleted after a maximum of 30 days.
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3.2 Contact FormWhen you send us a request via our contact form, we process the following data:
- Name
- Email address
- Phone number (optional)
- Your message and any other voluntary informationLegal basis: Art. 6(1)(b) GDPR (pre-contractual measures) or Art. 6(1)(a) GDPR (consent).
Retention period: Data is deleted after your request has been fully processed, at the latest after 3 years, unless statutory retention obligations apply.
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3.3 Quote Requests and Contract Processing
To create a quote and process contracts, we process:
- Name and address
- Email address and phone number
- Company details (name, address, contact person)
- Bank details (for direct debit)
- Booking and usage data
Legal basis: Art. 6(1)(b) GDPR (contract performance).
Retention period: 10 years in accordance with statutory retention obligations.
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4. Cookies
Our website uses cookies — small text files stored on your device.
4.1 Technically Necessary Cookies
These cookies are required for the operation of the website and cannot be disabled. They do not contain personal data.Legal basis: Art. 6(1)(f) GDPR.
4.2 Analytics Cookies (Google Analytics)
With your consent, we use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.Google Analytics uses cookies to analyse your use of the website. The information generated (including your truncated IP address) is transferred to a Google server in the EU and stored there. We have enabled IP anonymisation so that your IP address is truncated before transmission.On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services relating to website usage.Legal basis: Art. 6(1)(a) GDPR (consent via cookie banner).
Retention period: Cookies are deleted after 2 years.You can withdraw your consent at any time via our cookie banner or opt out of Google Analytics by installing the browser opt-out plugin:
https://tools.google.com/dlpage/gaoptoutMore information: https://policies.google.com/privacy
4.3 Managing Cookie Settings
When you first visit our website, you will be asked for your consent to non-essential cookies via our cookie banner. You can change your settings at any time via the "Cookie Settings" link in the footer.
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5. Disclosure of Data to Third Parties
We do not share your personal data which can be entered on this website with third parties.
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6. Your Rights
You have the following rights regarding your personal data:- Access (Art. 15 GDPR): You can request information about the data stored about you at any time.
- Rectification (Art. 16 GDPR): You can request the correction of inaccurate data.
- Erasure (Art. 17 GDPR): You can request the deletion of your data, unless statutory retention obligations apply.
- Restriction (Art. 18 GDPR): You can request the restriction of processing.
- Data portability (Art. 20 GDPR): You can receive your data in a structured, commonly used format.
- Objection (Art. 21 GDPR): You can object to processing based on legitimate interests at any time.
- Withdrawal (Art. 7(3) GDPR): You can withdraw any consent given at any time with effect for the future.To exercise your rights, please contact: privacy@planquadrat-software.de
Requests will be processed within 30 days.You also have the right to lodge a complaint with the competent data protection supervisory authority:
Saxon Data Protection Commissioner (Saechsischer Datenschutzbeauftragter)
Devrientstrasse 5, 01067 Dresden, Germany
https://www.saechsdsb.de

7. Data Security
All data is transmitted via an SSL/TLS-encrypted connection. We use technical and organisational measures to protect your data against unauthorised access, loss or misuse. Access to personal data is restricted to authorised staff only.
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8. Updates to This Privacy Policy
This Privacy Policy is currently valid as of June 2026. We reserve the right to update this policy if legal requirements or our data processing practices change.